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خلاصہ
Experienced Contact Center Professional with over 8 years of dedicated service in managing and enhancing customer interactions, with a focus on Workforce Management. Proven track record of delivering exceptional customer support, optimizing call center operations, and leading teams to achieve performance goals. Proficient in utilizing CRM systems, call center software, and workforce management tools to ensure efficient staffing and scheduling. Adept at problem-solving, conflict resolution, and consistently meeting or exceeding KPIs. Skilled in training and mentoring staff to provide top-notch customer service while maintaining a well-balanced and productive workforce.
پراجیکٹس
تجربہ
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